http://www.youtube.com/watch?v=5YGc4zOqozo

Thanks, Trish!

While I want to say "that was funny"...it's hard, because airlines could care less about luggage and personal property. It seems like the M.O. for airlines is guitar breaking, more or less.

Laura

I heard on Twitter that United is now going to use the video in their employee training program. I thought that was a good response.

Part of the problem may be that the "general population" does not realize how fragile instruments are.
More than once when I remind a guest not to put a drink on the piano, I am told - always in a jovial tone - not to be so uptight.