Here's there reply:
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can you ask them to check their cookie settings and make sure to add both your site and livecloud.com to their whitelist?
There's a cookie that keeps track of whether or not you're logged in, and if that get stripped you'll have to log in again each time you visit a new page. Same with premium memberships.
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If you aren't rejecting/stripping cookies and it's still happening, please let me know.
If you're using FireFox, Click Tools - Options - Privacy. Make sure you're excepting cookies. Also click Exceptions, then enter slowtalk.com and click Allow and enter livecloud.com and click Allow.
If you're using IE, click Tools, Internet Options, click Sites, then enter slowtalk.com and click Allow and enter livecloud.com and click Allow. Then click OK.
Oh, and I believe, when they say Stripping, they want to make sure you're not deleting your "private data" every time you close Firefox, but I'm verifying that.
So here's my advice. First - go
here and follow the instructions for deleting your temporary Internet files and cookies to get a clean slate. Then follow the instructions above depending on your browser, making sure you're accepting cookies from both livecloud.com and slowtalk.com. After that, if you're still having problems, post here.
Also, if you're using a browser other than Firefox or IE and are unsure how to check your cookie situation, post here and we'll get someone to help you.
Thanks.