Yet another obstacle. American Express now acknowledges that they have all the information needed for the claim, but they have denied it because they say we paid for the rental with a Visa card! That's totally untrue, and totally illogical (and we didn't even HAVE a Visa card then, just MC and AE). We have all the documentation, which we're sending them AGAIN.
I'm beginning to get a little annoyed with American Express.
Sorry to post this addendum so late, but perhaps the info will help someone else reading this. We have many guests stay at our B&B in France, and we've recommended AutoEurope for years. Our experience is, for any and all problems with the car rental, always go DIRECTLY to AutoEurope to resolve the problem. They take total responsibility for everything, and have always cleared up any problems swiftly. In fact, anytime one of our guests has called EuropCar first (because that's where they picked up their car), they've had problems and confusion -- or the EuropCar office is closed for lunch, or it's Sunday, or no one speaks English. When I tell my guests to just call AutoEurope (or I call AutoEurope for them), good things happen. They've always been very responsive, and taken care of my guests really well. If I'd come across this thread earlier, I would've said, immediately, "Don't deal with the vendor -- call AutoEurope and they'll take care of it." And I've heard back from several guests who had minor damages on their rental cars, and found that the credit card company and AutoEurope just took care of everything, seamlessly. So the system CAN work. Glad you finally had your problem resolved, Chris!
Slow Travel Talk 
American Express now acknowledges that they have all the information needed for the claim, but they have denied it because they say we paid for the rental with a Visa card! That's totally untrue, and totally illogical (and we didn't even HAVE a Visa card then, just MC and AE). We have all the documentation, which we're sending them AGAIN.
